FAQ
INVITATIONS & STATIONERY
WHAT DOES THE PROCESS OF GETTING A CUSTOM INVITATION MADE LOOK LIKE?
To get an more detailed outline of our entire custom invitation process, check out our About page.
DO YOU CURRENTLY OFFER DIGITAL INVITATIONS FOR US TO PRINT OURSELVES?
In order to maintain our standard of quality and keep that personal touch we give, we do all our printing and assembly in-house.
You have the option to receive a non-editable, digital version of your invitation for an additional charge.
IF I DON'T HAVE ALL MY INFORMATION AND DETAILS YET, CAN I STILL START MY DESIGN PROCESS?
Yes! After you put down your deposit, we will start the design process and lock in your date in our production schedule. As you receive more information for your event, we can continue to work on your design.
WHEN SHOULD I CONTACT YOU TO GET CUSTOM INVITATIONS MADE?
As always; the sooner, the better. We recommend you contact us 6 months ahead of you event date to give ample time to work with us on your invitations.
As a rule of thumb, you'll want to send invitations 4-8 weeks before the date of your event and save the dates 6-8 months before your event..
Our full process to discuss, design, produce, and ship custom invitations takes 8-10 weeks generally. Save the Dates can take 4-6 weeks for the full process.
CAN WE GET A PHYSICAL SAMPLE OF YOUR WORK?
We don't offer physical samples at the moment but a full range of our invitation styles & suite are available here. Rest assured, you'll receive full digital proofs and mock-ups of your design will be provided and signed off by your during the contract process before anything is made.
HOW MANY INVITATIONS SHOULD I ORDER?
You should be order one full invitation suite per couple, family, or household.
SIGNAGE, RENTAL, DAY-OF ITEMS
WHAT DOES THE PROCESS OF GETTING CUSTOM ITEMS MADE LOOK LIKE?
To get an more detailed outline of our entire design process for custom event items, check out our About page.
WHEN SHOULD I CONTACT YOU REGARDING NON-INVITATION ITEMS?
As always, the sooner the better so we can ensure your item is ready for your event. We generally ask for at least 4 weeks to source and create your items for your events. For items that require us to set it up, we have limited availability.
CAN I MAKE ANY CHANGES TO MY DESIGN OR ITEMS?
Once you approve your design and sign off on your agreement, we are unable to make any major changes.
For certain day-of items (such as seating chart signs), we understand that you may not have everything finalized. We will accommodate changes up until 14 days to your event*. No changes can be made after this point.
*Additional charges may incur depending on the amount of changes that need to be made.
WHAT ARE THE TERMS FOR PICK-UP?
You will have 3 days before the event to pick up your item. If your item is a rental, you will have up to 3 days after your event to bring your items back.
Failure to return rental items in time may result in additional charges. If you choose to have your items delivered & setup, none of this will apply to you.
WHAT DO I GET TO KEEP AFTER MY EVENT?
You'll get to keep anything that isn't a rental. This will be explicitly outlined in your final contract to ensure there is no confusion.
DO YOU OFFER ANY FLORALS/DECOR FOR YOUR SIGNAGE OR DISPLAYS?
No, we don't. Any florals or additional décor items outside of what has been agreed upon needs to be discussed with your florist or decorator/planner. We can work with your florist or decorator to ensure our displays are adequately decorated.
WHAT IS YOUR PROCESS FOR DELIVERY/SETUP?
Depending on the item, there may be additional charges to deliver, setup, and pickup your items. These charges depend on the distance of the venue and the size & quantity of items.
There are some smaller rental items that you can pick-up to help save on costs.
WHAT AREAS DO YOU CURRENTLY SERVICE?
At the moment, we mainly service the greater Houston area. This includes areas such as Cypress, Tomball, Katy, Sugar Land, Richmond, Pearland, The Woodlands, Spring, Humble. Delivery and service fees are dependent on the venue location. This amount will be in your invoice and agreement.
We can also service areas that in areas within a 2 hour drive of Houston for additional charges (Galveston, Magnolia, Conroe, Brookshire, Waller).
PAYMENT
WHAT IS YOUR PAYMENT PROCESS?
To lock in your date and spot in our production schedule, a 50% non-refundable deposit must be paid and an agreement must be signed through our portal. The remainder 50% must be submitted 14 days prior to your event.
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All payment will be done through our portal system to ensure all designs, documents, and agreement are in one central location.
WHAT IS YOUR CANCELLATION/REFUND POLICY?
If for some reason you have a cancellation and have paid your deposit, we are unable to offer any refund on your deposit. We can offer to reschedule our services for you (subject to date availability).
Once your items have been produced, no part of your payment will be refunded for any reason.
DO YOU OFFER PAYMENT PLANS?
Payment plans are available for any orders that are above $500 total. The 50% non-refundable deposit must still be received to lock in your date. The remainder 50% can be paid at your convenience and schedule up until 14 days prior to your date. Full payment must be cleared 14 days prior to your event.
